Staff Profiles

Britney McNamee

Extension # 1249
Informatics Educator

Abigail Thompson

Extension # 1304
Clinical Scheduler

Orpah McKenzie

Extension # 1303
Director of KO eHealth Services Reporting to the Keewaytinook Okimakanak Director of Operations, the Director of eHealth Services manages Keewaytinook Okimakanak eHealth Services and leads the growth and development of ehealth services and their delivery in the region. S/he oversees the day-to-day operations of KO eHealth and provides sound management of the human and financial resources of the program, ensuring ehealth services are responsive to and meet the needs of First Nations communities. As part of the Keewaytinook Okimakanak management team, the Director of eHealth Services develops the KO eHealth model and maintains the organization’s telemedicine model.

Samantha Hamilton

Extension # 1310
Assistant Director of eHealth Services Reporting to the Director of eHealth Services, the Assistant Director of eHealth Services provides the Director of eHealth with decision support, service management expertise and administrative follow-up on telemedicine project priorities. The AD oversees and supports work performed by the CTC Supervisor and the Community Education Coordinator and is tasked with moving KOeHealth’s strategic plan forward. The AD works with KOeHealth’s Clinical Coordinator and project leads in allied organizations to ensure that new initiatives adopt interoperable business processes, meet shared objectives and are completed on time and within budget. The AD is responsible for managing the privacy and security portfolio and coordinating routine tasks such as compiling performance reports, monitoring and tracking budgetary expenditures and updating service level agreements. The AD oversees the scalability and sustainability of services delivered by KOeHealth for its -affiliated First Nations. It is the Assistant Director’s responsibility to inform the Director of eHealth about projects or processes that are underperforming, reaching scalability limits or may be difficult to sustain over time. Finally, the AD manages stakeholder engagement (newsletters, social media, and annual reports) and ensures that the KOeHealth Telemedicine brand consistently aligns with community expectations for cultural competence and quality health service delivery.

Marie-France Bernatchez

Extension # 1199
eHealth Projects Coordinator Under the supervision of the Clinical Services Coordinator, the eHealth Projects Coordinator takes the lead in expanding eHealth projects, and developing new projects to integrate eHealth applications into the routine delivery of health care in the district. As eHealth Projects Coordinator, s/he conducts regular visits to First Nation communities and assists with expansion of the program based on KO eHealth’ yearly fiscal budget. S/he promotes projects through partnership development, visits communities to conduct needs assessments, and plans, launches and manages pilot projects. Along with partners, s/he evaluates pilot projects and recommends roll-out to the district. The eHealth Projects Coordinator provides assistance by helping management with needs assessments, funding proposals, policies and procedures, pilot projects, roll-out, data collection and report-writing.

Arlene Sanderson

Extension # 1340
Community Telemedicine Coordinator Supervisor Reporting to the Assistant Director of eHealth Services, the Community Telemedicine Coordinator Supervisor is the primary link between KO eHealth Services and the Community Telemedicine Coordinators (CTCs). The CTC Supervisor supports and oversees the effective work of CTCs and CTC Team Leaders to ensure the reliable provision of telemedicine across the district. This is a hands-on distance supervisory relationship with remote travel as necessary. The CTC Supervisor works collaboratively with Community Health Directors and KO eHealth managers and coordinators to ensure the appropriate hiring, orientation, training and certification; supervision; and evaluation of the CTCs. S/he updates and maintains policy manuals and procedures for the effective functioning of the CTC role. The CTC Supervisor works with communities and KO eHealth management to support ongoing telemedicine and ehealth service development.

Margie Grand

Extension # 1304
Telemedicine Clinical Scheduler Reporting to the Clinical Services Coordinator (CSC), the Clinical Scheduler is responsible for facilitating effective individual and group clinical consults for First Nations communities. The Clinical Scheduler is the point of contact between service providers, Ontario Telemedicine Network (OTN) and the Community Telemedicine Coordinators (CTCs). S/he works closely with OTN on scheduling matters. The Clinical Scheduler refers issues of a clinical nature to the Clinical Services Coordinator and issues regarding Community Telemedicine Coordinators, including human resource problems, to the CTC Supervisor. S/he maintains the master record of clinical telemedicine events.

Megan Hnatiuk

Extension # 1306
Telemedicine Clinical Scheduler

Gen Tietz

Extension # 1301
Data Analyst Reporting to the Clinical Services Coordinator, the Scheduling Office Assistant will work with the Office Coordinator to assist with data collection and reconciliation in regards to activity logs. S/he will provide a clerical role to KO e-Health services and support data transmission to Health Canada. The Scheduling Office Assistant is an investigator of missing or incomplete data and will follow up with sources for data retrieval. S/he also provides assistance to the clinical scheduling team by covering planned and unplanned leaves of absences of (clinical) schedulers to ensure a smooth flow of clinical activity.

Lorena Goring

Extension # 1249
Telemedicine Informatics Educator Reporting to the Clinical Services Coordinator (CSC), the Telemedicine Informatics Educator coordinates telemedicine training for Community Telemedicine Coordinators (CTCs) and for KO eHealth Services staff and other KO health staff. The Informatics Educator assesses CTC training needs, provides training, supports the acquisition of specific telemedicine skills and knowledge, develops continuous learning plans, and monitors learner success and performance. She takes the lead role to ensure CTC certification. The Informatics Educator prepares practical learning materials, documents standard telemedicine procedures, and prepares and updates training procedure manuals. The Informatics Educator provides technical assistance in her work with the CTCs and the telemedicine team to ensure high quality telemedicine delivery.

Barb Kakepetum

Extension # 1344
Telemedicine Education and Administrion Scheduler (Thunder Bay) Reporting to the Community Education Program Coordinator, the Education and Administration Scheduler is responsible for facilitating education and administration videoconference sessions for First Nation communities. The Education and Administration Scheduler ensures that documentation for each session is distributed appropriately. S/he monitors video connections during sessions and helps resolve technical difficulties when they arise.

Wesley Mckay

Extension # 1263
Community Education Program Coordinator (Thunder Bay) Reporting to the Assistant Director of eHealth Services, the Community Education Program Coordinator develops the framework that supports a distance format continuing education and professional development program for community health workers in First Nations communities. The Education Program Coordinator also supports community health workers to provide healthy lifestyles oriented and culturally appropriate educational sessions of relevance to community members. The Community Education Program Coordinator works closely with community health workers and organizations to identify their health education and training priorities and to identify the healthy lifestyles educational interests of community members. S/he develops strategies to address these priorities and secures presenters to host these telemedicine educational sessions. S/he then evaluates the sessions to ensure they have addressed the participants’ needs. The Community Education Program Coordinator documents the KO eHealth education strategies for application to other First Nations health regions.