KO Telehealth Service and Management Documentation

Click on each link to get the individual sections of the report

* Cover Page
* Preface
* Products

PART 1 - Section A: Organizational Structure and Human Resources

* Organizational-Structure1
* Organizational-Structure2
* KO Telehealth Job Descriptions

* Community Telehealth Coordinator
* Telehealth Informatics Educator
* Telehealth Scheduler
* Special Projects Coordinator
* Regional Telehealth Coordinator
* Program Manager
* Service Migration Coordinator
* Education Program Coordinator
* Telehealth Secretary
* HelpDesk Support Analyst

* KO Telehealth Startup Roles and Responsibilities
* Major Human Resource Lessons Learned

PART 1 - Section B: Community Outreach and Training

* Community Telehealth Coordinator Outreach - Lessons Learned
* Community Telehealth Coordinator Remote Training Plan
* Community Telehealth Coordinator Training Development and Delivery - Lessons Learned

PART 1 - Section C: Health Service Partnerships, Dependencies and Risks

* First Nations Partnership Development
* Effects of Nurse-Physician Turnover
* Telehealth Service Development Risk Mitigation
* Service Model Development-Risks
* Network Risks
* Community Engagement Risks
* Human Resources Risks
* Communication and Relationships Risks
* Exhibit 1-Oath of Confidentiality

PART 1 - Section D: Management Systems

* KO Telehealth Governance Structure
* KO Telehealth Business Practices
* KO Telehealth Annotated Policies and Procedures-Development of Manual
* KOTH Policy and Procedures Manual

PART 2 - Section A: First Nations Engagement Structures, Strategies & Competencies

* First Nation Engagement Structures
* Annotations for Community Engagement Process Diagram
* Communication Tools and Approaches

PART 2 - Section B: Evaluating Effectiveness and Community Satisfaction

* Timeline Summary of Evaluation Framework
* Keewaytinook Okimakanak Indicators, Milestones and Benchmarks for Success
* Matrix of Evaluation Requirements
* Process Diagrams and Summary of Community Feedback

PART 2 - Section C: Migrating Telehealth Solutions

* Table 1 - Formative Migration with Lessons Learned and Considerations
* Table 2 - Applications Migration with Lessons Learned and Considerations
* Overcoming Health Service Provider Barriers
* Observed Benefits of a Wellness Service Model
* Matrix of Community Health Needs and How Telehealth Addresses Needs
* KO Telehealth Development Summary
* Key Developments for KO Telehealth
* First Nations Telehealth Development Glossary

PART 2 - Section D: Community Telehealth Coordinator Vignettes

* Video clips demonstrating the role of the Community Telehealth Coordinator in isolated First Nations communities: Parts 1 through 6

PART 3 - Section A: Telehealth Networking Tools and Services Work in Remote First Nations Health Centres

* Interactive Multi-Media Flash Presentation

PART 3 - Section B: Implementing and Sustaining Network Services

* Sustainability Challenges and Lessons Learned
* Inventory of Network Services Delivered
* Partnerships between KO Telehealth and First Nations Communities
* Aggregation
* Human Resources
* Technology Ownership and Use
* Building Partner Capacity
* Network Security Measures
* K-Net/KO Telehealth Historical Development Timeline